Americans’ Shifting Attitudes Toward AI: A Tale of Increasing Skepticism

A new survey from Bentley University-Gallup reveals a striking trend in the American public’s perception of artificial intelligence. As people become more aware and familiar with AI, their trust in it dwindles, raising questions about the true implications of AI adoption.

The survey shows that 39% of respondents believe AI does more harm than good, up from 31% in 2025. Younger Americans are particularly skeptical, with 47% of those aged 18-29 sharing this negative view. The majority – 52% – think AI does equal amounts of good and harm, while only 9% believe it does more good than harm.

Increased awareness has brought increased scrutiny, leading people to see through the hype surrounding AI’s potential benefits. Seven in ten respondents claim to be somewhat or extremely knowledgeable about AI, a significant increase from last year. This growing sophistication may be contributing to a reevaluation of AI’s role in various industries.

For example, while people still believe AI can provide financial advice and assist students with homework, they are becoming more cautious about its ability to drive cars and offer medical guidance. These findings suggest that the public is not only more aware but also more discerning when it comes to AI.

However, beneath this growing awareness lies a deeper concern: trust in corporations to use AI responsibly. Nearly three-quarters of respondents expressed little or no faith in companies to handle AI wisely, with young people and Republicans being among the most skeptical groups. This lack of confidence is likely linked to fears about job displacement – 79% of respondents believe AI will reduce the total number of jobs.

The paradoxical trend is clear: as Americans become more familiar with AI, their enthusiasm wanes, replaced by skepticism and mistrust. Concerns over accountability and job security are driving public opinion on AI. This trend has significant implications for policymakers and corporate leaders, who must navigate the complex landscape of public perception.

The survey’s findings underscore the need for greater transparency and accountability in AI development and deployment. As companies integrate AI into their operations, they must prioritize building trust with the public through clear communication about AI’s capabilities and limitations, as well as a commitment to responsible use.

The Bentley University-Gallup survey paints a picture of an American public that is increasingly wary of AI. Rather than embracing the technology wholeheartedly, people are questioning its benefits and worrying about its consequences. As we move forward in this rapidly evolving landscape, it’s essential to listen to these concerns and address them proactively.

The future of AI will be shaped not only by technological advancements but also by the complex interplay between public perception and corporate action. Policymakers and industry leaders must take heed of the American people’s growing skepticism – or risk being left behind in the wake of this rapidly changing world.